Balfour Beatty plc is looking for an IT Service Desk Team Lead in Newcastle upon Tyne to drive service excellence and manage a diverse team. This role requires proven leadership skills, a strong focus on customer satisfaction, and the ability to handle escalations effectively. The ideal candidate will work collaboratively to enhance service delivery and promote continuous improvement within the team. With flexible working options, the position also offers benefits like 25 days of annual leave, family-friendly policies, and professional development opportunities.
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