Job Description
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability.
The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime.
Must have skills/experience:
* Experience working throughout various levels or IT helpdesks from 1st - 3rd line support
* Strong focus on networking
* Experience troubleshooting routers, switches, firewalls
* In-Depth understand of network infrastructure
* Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet
* Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki
* Strong communications skills
Beneficial skills:
1. Advanced level network diagnostics, experience with wireshark and/or similar...