Overview
We are seeking an experienced professional and friendly GP Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong organisational skills, proficiency in office software, and a welcoming demeanour to create a positive first impression.
Job Purpose:
To be the first point of contact between the Practice and its patients, their carers and other callers, providing a courteous and efficient reception service.
To support the smooth running of the Practice by providing an efficient and effective administrative service to the GPs and their patients.
To facilitate effective communication between patients, members of the Practice team, community services, secondary care and other associated healthcare agencies.
Job Responsibilities:
Reception
o Maintaining a courteous, efficient, and confidential service to all patients and visitors both over the telephone and in person. Dealing with all enquiries and requests, acting as appropriate.
o Day to day organisation of the reception, waiting room and associated areas.
o Day to day administration of the appointments system, booking all appointments and home visits in accordance with Practice protocols.
o Taking messages for doctors and other clinicians, ensuring that all necessary details are obtained, messages are recorded accurately in the appropriate place and followed up.
o Taking orders for and giving out repeat prescriptions.
o Unlocking and locking up and securing the premises in line with agreed procedures.
o Ensuring appropriate handover to incoming colleagues, including any urgent or unresolved matters
o Have a working knowledge of telephone system during and out of hours.
o Responsible for AccurX
o Opening and distributing incoming mail. Processing outgoing mail.
o Maintain and manage reception Tasks
o Provision of refreshments for staff and visitors, as required. Keeping the kitchen area clean and tidy.
o Filing and retrieving paperwork, as required.
o Processing repeats prescriptions in accordance with Practice guidelines.
o Processing change of address and personal details.
o Checking generic E-mail.
o Arrange ambulance or other patient transport as required.
o Manage the Home BP process and follow the protocol by calculating and inputting results from Home BP monitors into the clinical system.
General Responsibilities:
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers. Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
× Using personal security systems within the workplace according to Practice guidelines.
× Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
× Making effective use of training to update knowledge and skills.
× Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
× Reporting potential risks, when identified.
Safeguarding
Recognise the signs, symptoms and categories of child and vulnerable adult abuse. Be aware of local policies, procedures and points of referral. Understand other practitioners and agencies roles and legal issues
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
× Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
× Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
× Behaving in a manner which is welcoming to, and of, the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development
× Participation in an annual individual performance appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.
× Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
× Maintaining continued education by completing Mandatory training
× Attending any Practice meetings and in-house training sessions which are appropriate to your role, even if these take place outside of your normal working hours.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
× Alert other team members to issues of quality and risk.
× Assess own performance and take accountability for own actions, either directly or under supervision.
× Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
× Work effectively with individuals in other agencies to meet patient's needs
× Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to
× Communicate effectively with other team members – face to face, through the clinical system and through NHS Net as appropriate.
× Communicate effectively with patients and carers.
× Recognise people's needs for alternative methods of communication and respond accordingly.
× Collaborate with the Admin team
Contribution to the Implementation of Services
The post-holder will
× Apply Practice policies, standards and guidance
× Discuss with other members of the team how the policies, standards and guidelines will affect own work
Qualifications
* Proven experience in a GP Practice essential.
* Strong computer skills with proficiency in Microsoft Office and System One
* Excellent typing skills for efficient data entry.
* Exceptional organisational abilities to manage multiple tasks effectively.
* Good communication skills, both verbal and written
* Ability to work independently as well as part of a team.
* A proactive approach to problem-solving and attention to detail.
If you are an enthusiastic individual looking to contribute positively to our team, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £12.21-£12.60 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Sick pay
Experience:
* GP surgery: 1 year (preferred)
Work Location: In person