Join Our Team as a Customer Service Advisor!
Are you passionate about delivering exceptional customer service? Do you thrive in a vibrant, fast-paced environment? If so, we have the perfect opportunity for you to join our client's growing contact centre as a Customer Service Advisor in Kirkby, Liverpool!
About the Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls with a calm and empathetic approach. Your goal will be to guide customers through their inquiries, ensuring they receive the support they need during critical moments.
Working Pattern:
Full-time temporary with a 6-week rolling rota.
Fully on-site training, followed by a hybrid model (3 days in the office).
Shifts will be scheduled between 8 AM - 8 PM Monday to Friday and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities:
Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.
Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.
Identify complex queries and escalate as necessary to achieve fair outcomes.
Provide clear and efficient responses while adhering to company guidelines.
Accurately update the client database with essential information.
Comply with client and regulatory policies and procedures. What You'll Need:
Excellent written and verbal communication skills.
Experience in a fast-paced environment.
Strong timekeeping skills.
Basic IT skills.
Experience in a customer service environment is a plus! Why Join Us?
Ongoing Opportunities: Long-term assignments with regular permanent roles available.
Weekly Pay: Enjoy weekly pay for your hard work!
Free Parking: Convenient parking available on-site.
Ready to Make a Difference?
If you're eager to kickstart a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service.
Apply today and take the first step towards an exciting career with our client! If you do not hear from us, please know we appreciate your interest.
We are committed to creating an inclusive and accessible recruitment process for all candidates. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
Embrace this opportunity and help us deliver outstanding service every day!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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