Join to apply for the Information Technology Engineer role at ITVET Technology Solutions
2 weeks ago Be among the first 25 applicants
Join to apply for the Information Technology Engineer role at ITVET Technology Solutions
Direct message the job poster from ITVET Technology Solutions
About Us
We’re not your average IT services company. ITVET was born with a mission to sustainably deliver world-leading IT support and technology solutions with exceptional customer service while caring for our people and planet. We’re proud of our reputation. We put the health and fulfilment of our team at the heart of our business and support a range of worthwhile causes in the community. People First is our philosophy. It’s not just words, it’s the way we do things. It’s about putting clients and colleagues at the heart of what we do.
With its head office based in Bishops Stortford, ITVET are a fast-growing Technology Solutions provider, with clients all over the UK, offering a wide range of professional Managed IT & Technology Solutions. Alongside this, the software development division offers cutting edge SAAS based software applications, such as Retail Report.
Join us on this digital journey and let's create a connected future together.
Perks of Joining the ITVET Team
* Enhanced pension contributions
* Life and critical illness cover
* Employee assistance programme
* Enhanced parental leave
* 2 wellbeing leave days
* Additional paid leave days for volunteering
* Free parking
* Free breakfast, lunch and snacks
* Games area
About the Role
Are you ready to take your career to the next level
An amazing opportunity to join ITVET at an exciting stage of our development. We’re one of the most progressive Managed Service Providers in the UK. We deliver world-class solutions to some of the most well-known brands out there.
We’re looking for a highly skilled engineer, who is passionate, not just for all things technical, but also for delivering the best customer service. Who would like to work for a company that shares the same values, as well as caring for our planet and everything in it. You will play a vital role in supporting the team in maintaining and enhancing client satisfaction, and we can provide you with the training, mentoring and support you need to thrive in the role.
What we need from you
* Industry experience in an IT Support Role, unless at entry level, but you will still need demonstrable IT skills
* For senior roles you will need to be highly talented and experienced in an MSP environment
* Be a logical trouble-shooter with common sense, who is able to resolve issues that others cannot
* Be a genuinely nice person who is kind and caring, and able to communicate well with clients and colleagues alike
* No matter what your experience you need to be a person that just gets and likes technology
Key Responsibilities
You would be providing a high level of technical support and customer service to our clients, and potentially to our in-house team, depending on the role you work in. Given the range of technologies we provide is so broad, the work can be quite varied day to day, which keeps it interesting and more rewarding.
* Manage the relationship of your assigned clients, to maintain a very high standard of customer service.
* Hold regular reviews with clients to ensure they are satisfied with service/products provided.
* Help identify new sales opportunities with existing accounts, liaising with Client Relationship Managers for all up and cross-sell enquiries.
* Help oversee any sales and projects made until delivered.
* Liaise with other departments as and when the need arises, to ensure quality of service to our clients.
* Work to internal procedures, processes and agreed service level agreements.
* Act as a point of contact for complaints and escalate issues where appropriate.
* Interact and coordinate with the sales and internal teams working on the same account.
* Prepare and distribute information from the Company to clients.
* Keep client information up to date using the internal systems and processes.
* Put forward improvement ideas to help retain our clients.
* Research, monitor and analyse industry trends, presenting findings back to the CRM team.
Skills, Knowledge and Expertise
The varied roles require experience in some of the following technologies from basic to advanced level and the role offered will be dependent on previous experience with the relevant skills.
* Office 365 – user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
* Azure – familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
* EndPoint Manager – MDM, MAM, Compliance, policies
* Networking – converged networks, VLANs, WAN routing, DNS
* Telephony – Linux PBX, SIP Trunks, WLR, Call routing
* Connectivity – Leased Lines, LLU, xDSL
ITVET warmly welcomes applications from individuals who represent diversity, equity, and inclusion (DEI) in all its forms.
* Workstations – Windows 10+, printing, Office 365
If you think you're an ideal candidate, apply now on our careers page. We can't wait to hear from you!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
Referrals increase your chances of interviewing at ITVET Technology Solutions by 2x
Get notified about new Information Technology Engineer jobs in Bishop's Stortford, England, United Kingdom.
Basildon, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 10 hours ago
Test Systems Engineer (Defence Missiles)
Stevenage, England, United Kingdom 1 day ago
Borehamwood, England, United Kingdom 1 week ago
Luton, England, United Kingdom 2 weeks ago
Luton, England, United Kingdom 6 days ago
Senior Information Technology Support Engineer
Harlow, England, United Kingdom 2 weeks ago
Borehamwood, England, United Kingdom 2 weeks ago
Potters Bar, England, United Kingdom 5 days ago
Luton, England, United Kingdom 1 week ago
Barnet, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 1 month ago
Waltham Abbey, England, United Kingdom 2 months ago
Barnet, England, United Kingdom 2 weeks ago
Harlow, England, United Kingdom 3 weeks ago
Luton, England, United Kingdom 1 week ago
Luton, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 day ago
Luton, England, United Kingdom 6 days ago
Cambridge, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr