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Senior Operations Support Engineer, Doncaster
Client: Liberty IT
Location: Doncaster, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Reach beyond with Liberty IT; for this is where you'll find the super challenges, where you'll be given the scope and the support to go further, dig deeper and fly higher. We won't stand over your shoulder. We won't get in your way. We certainly won't hold you back. You'll bring the expertise. We'll provide the platform to succeed. Ready? It's time to do your thing.
Who you'll be working with: The Operations Support Engineering team partners with business leaders and teams to provide an outstanding technical and work environment for all employees. The team undertakes a variety of jobs across desktop, AV, and facilities support.
Responsibilities:
1. Play a lead role in projects focused on enhancing Liberty IT's office environments, desktop and device hardware and software, and digital communications and connectivity for different meeting experiences (in-person, hybrid, virtual).
2. Facilitate project delivery, ensuring all team members own, score, and deliver well-defined tasks or stories.
3. Facilitate stand-ups or similar agile ceremonies, and communicate progress regularly.
4. Contribute to achieving energy efficiency targets through identifying and implementing improvement initiatives.
5. Mentor and guide junior team members.
6. Partner with employees and lead teams to maximize business value.
7. Promote a culture of continuous improvement, best practices, and employee safety and security.
8. Review and contribute to engineering and operations standards.
9. Grow knowledge of IT systems, networks, digital communications, hardware, and software.
10. Assess and adopt new solutions using a data-driven approach.
11. Share knowledge through tech talks, blogging, and external events.
Technology Support Responsibilities:
* Lead in providing maintenance and optimization of software and hardware during office hours.
* Support the full new hire process, including device and desk setup.
* Act as escalation point for resolving requests and tickets.
* Identify and develop solutions for recurring issues.
* Manage on-site, hybrid, and remote AV and digital communication tools and technologies.
* Support office environment through reactive and proactive maintenance, space management, and intra-office moves.
* Contribute to energy efficiency initiatives.
Essential Criteria:
* Minimum of five years' experience supporting large-scale office environments.
* Experience in software, hardware, AV technologies, and office environment projects.
* Knowledge of agile practices.
* Experience with continuous improvement initiatives.
* Partnering closely with end-users to co-create solutions.
* Current industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Experience building customer-centric solutions balancing technical, user, and business needs.
What’s on Offer: Comprehensive benefits including health insurance, life assurance, income protection, employee discounts, bonuses, pension, flexible working, and opportunities for growth and recognition.
Liberty IT is part of Liberty Mutual Insurance, committed to engineering excellence, innovation, and a diverse, inclusive workplace.
Apply now to start your journey with us.
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