Client Services Director (North)
Who we are
We are the leading connector of agencies with brands, brands with agencies and brands with brands. We work with best-in-class agencies and ambitious brands to drive growth through intelligent Lead Generation, Strategic Consultancy, Events, Content, and PR.
We provide two core lead generation services, each designed to help agencies grow in different but complementary ways. We focus on building pipeline and generating new business opportunities through a powerful ecosystem of marketing decision-makers, and specialise in building bespoke, high-conversion pipelines through outbound strategy and consultancy.
We also support brands directly by connecting them with other brands and helping them navigate agency partnerships.
We’re at the forefront of innovation in the new business space—continuously evolving to meet the changing needs of our clients and shape the future of business development.
The Role
We’re looking for a Client Services Director to lead a portfolio of clients based in the North of the UK, playing a pivotal role in our regional growth strategy. You’ll drive commercial success, lead a high-performing team of Client Growth Managers and Account Directors, and ensure we’re delivering standout value to Northern-based agencies and brands.
As a senior point of contact for this region, you’ll build strong local relationships, adapt our offering to the unique dynamics of the Northern market, and champion regional excellence within the broader company ecosystem.
Key Responsibilities
Regional Client Leadership & Strategic Consultancy
* Own the onboarding, strategy, and long-term success of a portfolio of Northern-based clients, ensuring we’re delivering tailored value aligned with their goals.
* Build and nurture strong senior-level relationships across your region—hosting regular face-to-face sessions and becoming a trusted growth advisor.
* Define and evolve client strategies, ensuring that propositions, targeting, qualification criteria, and new business efforts reflect both individual needs and regional nuances.
* Deliver strategic workshops (e.g., Meeting Best Practice, Organic & Proactive Growth, Agency Marketing Alignment) and guide their integration into clients' day-to-day.
* Actively identify upsell and cross-sell opportunities within the region and across our broader service offering.
Team Management & Regional Growth Development
* Lead, coach, and develop a team of Account Directors, Account Managers, and Client Growth Managers—ensuring they’re set up for success with Northern accounts.
* Drive regional excellence, sharing best practices, insights, and innovation from the North with the wider team.
* Support team development plans, monthly check-ins, and learning initiatives—fostering a culture of ownership, progression, and performance.
Commercial & Regional Revenue Ownership
* Own the commercial performance of your regional business unit, responsible for a minimum revenue stream of £360,000.
* Present commercial and strategic updates to the leadership team—highlighting wins, learnings, and plans for further growth across Northern accounts.
* Collaborate with MPs and SLT to shape your client mix, team structure, and resource allocation in line with commercial goals.
Success Metrics
* Revenue & Growth: Sustainable growth across Northern accounts—upselling, expanding services, and retaining clients for 12–18+ months.
* Client Retention: High satisfaction and engagement across the region, with solid performance across key relationship metrics.
* Team Development: Progression of CGMs/AMs in your team and retention beyond 12 months.
* Operational Excellence: Onboarding success, account KPIs met, and proactive consultancy delivered consistently across the region.
* Regional Leadership: Recognition as a key figure in the North—building our presence and visibility within the local agency and brand network.
What You Bring
* Proven experience in client strategy, business development, or marketing consultancy—ideally with exposure to the Northern UK agency or brand landscape.
* Strong leadership and coaching experience, with the ability to inspire high-performing teams.
* Commercial acumen, confidence in managing senior relationships, and a track record of growing client revenue.
* Ability to balance strategic thinking with operational oversight and adaptability to different client cultures and needs.
* A passion for regional growth, and an understanding of the distinct opportunities and energy that comes from working with Northern businesses.