General Manager
Introduction to High Spirits Leisure Group
High Spirits Leisure is a privately-owned hospitality group, operating venues in Bowness-on-Windermere, Ambleside & Coniston
Our venues specialise in serving great food, wine & beer across our bars, restaurants & guest accommodation.
Our core food offering is Great British Pub Fayre, Gourmet Burgers, and Wood-Fired Pizzas.
Overview of Job role:
The General Manager is responsible for overseeing the daily operations and ensuring the financial success and smooth operation of the pub/restaurants within High Spirits Leisure Group.
The role involves managing staff, ensuring customer satisfaction, maintaining high standards of hygiene, quality, and service, and driving sales and marketing initiatives.
The General Manager will play a pivotal role in upholding the company's values and leading a team to deliver exceptional service and memorable guest experiences.
Key Responsibilities:
Operational Management:
You will oversee the daily operations of the pub/restaurants, ensuring compliance with company standards and policies. Ensure that high standards of cleanliness and safety are maintained in all areas. Implement and oversee inventory control procedures to minimize waste and maximize efficiency.
Open and closing Procedure
Implementing the opening and closing checklist to make sure service runs smoothly.
Inventory Management
You will be responsible for overseeing the daily management and tracking of stock, optimizing inventory control processes, and ensuring efficient, accurate stock handling. This role is critical for maintaining optimal inventory levels, minimizing costs, and supporting the seamless flow of goods in and out of the business.
Compliance and Regulations
Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Maintain accurate records and reports as required by law and company policy.
Cellar Management
Oversee cellar operations, ensuring correct storage and handling of beverages to maintain quality. Make sure to regularly check beer lines and related equipment to guarantee optimal quality standards. Also to maintain the Line cleaning rota and manage this weekly.
Financial Management:
Manage budgets, forecasts, and financial plans including rota's & purchasing. As well as analysing financial reports to maximise revenue and control costs.
People Management:
With the guidance of the HR Team help to recruit, train, and develop staff, fostering a culture of continuous improvement.
You will also handle any staff-related issues, including sick leave, attendance, and disciplinary actions when necessary.
Schedule and manage team rotas and staff allocation to ensure optimal service levels, within budgets.
Conduct regular performance reviews and provide feedback to team members in their first few months of work. This should be done on set basis with the support from your HR Team.
Conduct hands-on training sessions and workshops to familiarize team members with company procedures, customer service standards, and product knowledge.
Customer Service:
Deliver customer service, handle customer complaints correctly and make sure there is a welcoming atmosphere in the venue.
Marketing:
Collaborate with the Marketing team to promote any specials and events on social media.
Job Type: Full-time
Pay: From £15.00 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
Experience:
* Hospitality: 2 years (preferred)
* Customer service: 2 years (preferred)
* Management: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
* Personal Licence (preferred)
Work Location: In person