About the Role
You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres.
What you'll be Doing:
1. Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
2. Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
3. Closing down work orders and detailing the engineers’ findings on the system.
Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
4. Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
5. Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
6. Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
7. Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
8. Asset upload, ensuring this is up to date on equipment issues across the business
9. Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota) **additional payments in Net cost, based on daily rates.
To be successful in the role you will need:
10. Excellent customer service, interpersonal skills, and telephone etiquette
11. Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
12. Excellent numeracy and organisational skills
13. Ability to confidently liaise with all levels of management within the SSP business.
14. A self-motivator
15. Works well under pressure
16. Works to tight deadlines and timescales
17. Excellent attention to detail and document accuracy
18. Maintenance experience (desirable but not essential)
SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.