Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a Recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate.
Working hours:
Winter hours - 40 hours per week.
Summer hours 36 hours per week.
1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday.
JOB TITLE:
Recalls - parts administrator
Team: Planning
Reports to: Team Manager
Job Purpose
To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner.
To Deal with engineer’s requests for ordering parts quickly and effectively
Qualifications and Experience:
Excellent Customer Service Skills
Excellent Communication skills
Time Management
Experience of using computer based systems
Ability to enter Data correctly and accurately
Job Responsibilities and Major Activities
Responsible for scheduling recall jobs onto an engineer’s diary.
To ring all customers daily with an update on their repair.
The ability to problem solve.
To liaise with outside agents that still work within the company to discuss allocation and deployment of work and efficiently assign this to them.
The ability to handle difficult calls and situations regarding re-arranging appointments.
To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges.
Working on a service Level to make sure we are within the agreement for re-attending site to undertake a repair.
Ability to complete a variety of email tasks to be done within time constraints.
To be able to efficiently use systems such as Service Power, SAP and salesforce.
To have graphical knowledge of UK postcodes.
To Process boiler swap within the SLA and liaise with our agents to get the job undertaken
To understand the basic working of a boiler and the parts within.
To have some knowledge of how a central heating system operates.
Key Deliverables
Well-practised administrative skills
Well proven telephone skills
Excellent Multi-tasking skills
Time Management
Experience of using computer-based systems
The ability to read, understand and process data efficiently and accurately
Experienced team player
The ability to work on own initiative
A high standard of numeracy, literacy, and IT skills
Excellent verbal and written communication skills
The ability to work well under pressure
Suitable level of attendance
Key Challenges
Product Knowledge
Process Knowledge
Engineer placement knowledge
Customer Care skills
Delivering internal and external customer satisfaction in a pressurised environment