Overview
We have an exciting opportunity for a Patient Engagement / Administrator to join our Primary Care team at HMP Brinsford, Featherstone. HMP Brinsford is a prison for male prisoners aged 18-21. Our healthcare services include GP, inpatient, mental health, nursing and substance misuse services. We are recruiting for a Patient Engagement / Administrator to support the Healthcare team.
Note: This role requires a Legal right to work in the UK and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Hours
0800 - 1600, Monday - Friday
Salary
This position is full time; you’ll receive an annual salary up to £27,582 per annum FTE, depending on experience.
What we’ll offer
* Besloe bespoke induction, including our Introducing Health in Justice training course
* Competency framework
* Regional and national career development opportunities
* Our bespoke Learning Management System to address your learning needs
* Support from the wider team
* Discounts on shopping and leisure activities
* Support to grow in your role and continue your professional development
* 24/7 employee assistance helpline and financial assistance when you need it
What you'll be doing
* Schedule patient appointments and manage waiting lists via SystmOne and other systems
* Deliver high-quality, confidential administrative support to the healthcare team
* Manage and maintain clinical and non-clinical records in line with GDPR and internal policies
* Lead on initiatives to improve patient experience, feedback collection, and communication
* Develop and facilitate patient and family forums, surveys, and health promotion activities
* Act as a point of contact for patients with queries, concerns, or suggestions
* Collaborate with the clinical and operational team to implement service improvements based on patient feedback
* Support the induction and education of new patients on healthcare access and pathways
* Ensure equitable engagement with diverse patient populations, including those with complex needs or low literacy levels
Qualifications and experience
* Proven experience in administration, ideally in a healthcare, prison, or public sector setting
* Strong organisational and time management skills
* Excellent interpersonal and communication skills – both written and verbal
Although not essential, ideal applicants would have experience in a hospital, community or prison environment.
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Legal and compliance: Candidates are required to have a legal right to work in the UK and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
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