Bloomberg Regional Manager - Chertsey
Summary
The Regional Manager is the key partner to Bloomberg for strategy, program development, financial, management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all pantry food & beverage, hospitality, events and guest service operations (where applicable) in the EME region.
Essential Functions & Responsibilities -
* Work with Global Account team to deliver the account strategy in accordance with the terms of the global MSA and the KPI measurements contained; delivering upon both the Compass commercial commitments and the obligations required of the Client
* Maintain robust Governance in order to identify and manage risk in all areas including; HSE, Legal, Commercial, operations and BCP; including meetings, meeting cadence and escalations
* Develop great stakeholder relationships with the Compass & client teams as well as multiple local clients within the country portfolio; at all times being professional and flexible to do business with
* Lead our program of continuous improvement across the regional geographies and service streams within the countries (EME)
* Implement and sustain the account management and retention principles
* Ensure that the qualitative and quantitative required for essential regional and global reporting is received in an accurate and timely manner.
* Act as main point of contact for all data and reporting requirements
* Compile monthly and quarterly reports for EME as well as support the UK QBRs
* Own all data management on the account including consumption, KPI, financial, operational and HSE data
Essential duties and responsibilities - Regional Manager EME
* Manage the client relationship
* Establish and maintain regional and country client relationships, being a trusted extension of the client's team
* Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract
* Build network within the appropriate countries to enhance the business performance of the client
* Manage all aspects of the contract to ensure compliance and that all necessary improvements are made to deliver the key deliverables set out in the MSA and other agreed criteria
* Compilation of monthly and quarterly KPI scores for the region
* Ensure that newly developed concepts, latest technology and methods set out within our account framework are implemented and executed to client and Compass' best advantage
* Provide food and/or support service consultation to maximise level of service, quality and to help clients to reduce costs or to improve service experience
* Lead agreed client and compass reporting such as QBRs and Annual reviews, Prepare ad hoc analyses for client reviews and presentations
* Ensure achievement of client and Compass financial requirements. Joint accountability for the financial targets set for the account both in growth as well as achievement of the budget
* Oversee and support in country operations
* Support the in-country operations, including food service, pantry, conference and events and reception services where applicable
* Driving operational excellence programs to enhance the consumer experience at Bloomberg locations
* Establish and maintain a safe and secure workplace and promote and maintain Our Safety Culture
* Working with country operations teams, ensure all local legislation and regulatory requirements are followed
Qualifications -
* 5-7 years' experience in Hospitality / Customer Service (ideally at regional level but not essential)
* Ability to think quickly & accurately, showing initiative & sound judgment
* Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint, etc.
* Able to quickly learn new tools/software
* Strong interpersonal & customer service skills
* Ability to interact with all levels of business clients
* Excellent communication skills are a must (both verbal & written English)
* Additional language (Spanish / Portuguese) beneficial but not essential
* Comfortable communicating with a global community, i.e. various cultures & languages
* Must be process oriented yet flexible
* Self-motivated & adaptable. Independent, yet able to follow guidelines well
* Organized & task driven.
* Strong documentation skills
* Ability to work in a fast paced, changing environment
Work Environment -
* Global \ World Class
* Executive Level Guests
* Business Professional
* High Discretion
* Limited Access
* Rapid Evolution & Change
Leadership behaviors (Compass internal values)
* Openness, trust and integrity - Set high personal and professional standards, treating relationships based on honesty, respect, fairness and commitment to open dialogue and transparency. Embrace Diversity - Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
* Passion for Quality - Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations to ensure we replicate success, learn from mistakes and develop and innovate ideas to lead our market.
* Win through Teamwork - Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
Responsibility & Can-do safely - Take responsibility for your actions, contributing to the health and wellbeing of our consumers and community we work. Take a positive and commercially aware 'can do' approach to the challenges we face