Location: Edinburgh (Hybrid)
In this position, you'll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
We give you a world of potential
The Client Management department is dedicated to fostering best-in-class client partnerships, ensuring retention, satisfaction and growth. The team actively seeks new business opportunities, manages risks, and ensures the delivery of services aligns with client expectations. Additionally contributing to the company's financial health through budgeting, forecasting and market analysis and playing a key role in the identification and management of risk.
In a close, collaborative and supportive team, you'll form the bridge between Computershare and its clients; balancing objectives accordingly. You'll feed into product and service development by representing client needs and requirements, manage and drive internal relationships that are key to service delivery certainty and share your ideas and experiences to the benefit of the wider function. In addition, a key part of this role is to develop colleagues (e.g. Clients Managers, Assistant Client Managers as this team grows) to ensure they have the requisite skills, experience together with a highly productive work ethic.
A role you will love
In this senior-level role, you'll benefit from strong career progression opportunities while applying your existing expertise to lead and develop a high-performing client management team. You'll strengthen and expand client relationships, playing a key role in driving business growth as part of the CPU Client Management team. It's a strategic and impactful position that combines leadership, relationship management, and commercial growth.
Key Responsibilities
* Build and maintain proactive, trust-based relationships with senior/executive client stakeholders; act as a trusted advisor and align delivery with client objectives.
* Define account strategy and lead the team's strategic direction while balancing day‑to‑day operational excellence.
* Develop, mentor, and manage the team to high performance, including clear goals, feedback, and accountability.
* Demonstrate strong commercial acumen: own/oversee P&L, budgeting, forecasting, pricing levers, and revenue health.
* Identify and progress growth opportunities (upsell, cross-sell, renewals) in partnership with Business Development.
* Proactively identify, assess, and mitigate risks; keep stakeholders informed with clear escalation paths.
* Ensure robust governance, regulatory adherence, and audit readiness across processes and controls.
* Continuously improve processes, policies, and KPIs to drive efficiency, quality, and consistency.
* Oversee the planning and delivery of client events (e.g., key corporate actions) and ensure swift, effective incident resolution.
* Build strong relationships across internal functions to coordinate delivery and influence outcomes for clients.
* Convey complex information clearly; lead executive presentations, steering forums, and commercial negotiations; proficient in MS Office.
* Manage delivery and compliance for distributed, global client portfolios with region-specific requirements.
What will you bring to the role?
Bring your strategic mindset, your passion for exceptional client relationships, and your drive to deliver commercial growth.
Step into a leadership role where your expertise shapes our client experience, strengthens our partnerships, and inspires a high‑performing team.
Other key skills you will bring to the role
* Bachelor's or Master's degree level qualification or significant work experience.
* Significant experience as a Senior Client Manager or in a strategic client-facing leadership role within a sizeable commercial organisation, ideally operating in a global environment
* Proven experience managing complex, high-value client portfolios, driving retention, growth and long-term strategic partnerships
* Experience working effectively with senior leaders and colleagues across multiple locations and time zones
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards, and team get togethers, to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.