Job Description
The Contact Centre Coach will play a key role in supporting and enhancing the performance of customer service teams within a leading Contact Centre environment This role is based in Bristol and requires a focus on coaching and mentoring to achieve operational excellence.
Client Details
This is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high-quality service and operational efficiency.
Description
* Provide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.
* Conduct regular one-to-one sessions to identify strengths and areas for development.
* Monitor key performance indicators and implement strategies to meet targets.
* Develop and deliver training sessions to enhance team skills and knowledge.
* Collaborate with team leaders to ensure alignment with company goals and standards.
* Document coaching plans and maintain accurate records of progress.
* Stay updated with industry trends to incorporate best practices into coaching methods.
* Support the implementation of new processes and tools to improve customer service.
Profile
A successful Contact Centre Coach should have:
1. Previous experience in a coaching / mentoring / Team ...