Salary: £38,939 - £47,465
Location: Lancaster with occasional visits to Bangor (as required)
Contract Type: Full time, fixed term – 12 months (maternity cover)
Key Responsibilities
* Leadership & Team Management – Lead, manage, and support our multi‑disciplinary facilities teams across both sites, providing clear direction, performance management, and coaching for consistent service delivery.
* Compliance & Safety – Ensure full compliance with health & safety legislation, statutory inspections, and organisational policies, acting as responsible person for day‑to‑day site operations.
* Service Delivery & Customer Experience – Act as the primary liaison with key stakeholders, including university landlords, internal stakeholders, and service providers, ensuring high service standards and efficient environments aligned with UKCEH standards; support customer service improvement plans across four sites.
* Financial & Operational Management – Support the Sites Services Manager with budget control, benchmarking, procurement, and coordinate audits, inspections, and site visits.
Qualifications & Experience
* A workplace/facilities qualification or comparable experience.
* Proven team leadership abilities with experience guiding support staff or service teams and contractors.
* Demonstrable budget management skills and ability to manage service‑related spend effectively.
* Experience overseeing multi‑site operations or work within a dispersed organisational setup.
* Strong knowledge of regulations and best practice related to site services operations.
* Excellent communication skills with confidence engaging stakeholders and managing contractors.
* Good understanding of finance and HR processes relevant to facilities operations.
* Health and safety qualification desirable (e.g., IOSH, NEBOSH).
* Full driving licence advantageous.
* Visa sponsorship not available for this role.
Benefits
* 27 days annual leave (rising to 29 days after 5 years of service) plus 3 days for Christmas closure.
* 10% employer pension contribution.
* Flexible and hybrid working arrangements (role dependant).
* Peer reward and recognition scheme.
* Dental insurance, gym/fitness discounts, retail discount portal.
* Enhanced maternity and paternity leave.
* 24‑hour, 365‑day support with physical, mental, social, health or financial issues.
Commitment to Inclusion
We welcome applications from people of all backgrounds, identities, abilities, and circumstances. As a Disability Confident employer, we actively encourage applications from neurodivergent candidates and people with disabilities, and we’re happy to provide adjustments or support at any stage of the recruitment process – just let us know.
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