Job Title: Senior Client Accounts Assistant - Cash Operations
Location: Becket House, Worthing
Brand: LRG
Salary: Competitive Salary Package
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
Key Responsibilities:
Performance Monitoring & Process Support
* Assist In Monitoring KPIs and SLAs to highlight areas for improvement, supporting with regular performance reviews and providing insights to the wider business.
* Help ensure team workload is balanced and SLAs are consistently met by encouraging collaboration and shared accountability.
* Assist in training and upskilling team members, helping them stay up to date with process changes and identifying knowledge gaps or inefficiencies.
* Providing an inquisitive approach to identify and resolve recurring issues.
* Work collaboratively with Client Accounts colleagues to share feedback and improvements.
Team & Cross-Functional Collaboration
* Provide day-to-day support to Management, working closely with other Senior team members and Team Leaders.
* Contribute to succession planning by supporting the development of less experienced staff through mentoring and task delegation.
* Maintain a strong working relationship with the Offshore Cash Operations team (Alpha), providing guidance and acting as a first point of contact when needed.
* Promote a collaborative and positive working relationship between the offshore and onshore teams, encouraging consistent communication and alignment.
Operational Support & Issue Resolution
* Support the team through regular catchups and feedback, contributing to a positive and inclusive working environment.
* Assist with resolving complaints and escalated issues, sharing knowledge with the team to prevent reoccurrence.
* Participate actively in team meetings, ensuring changes, updates, and process improvements are clearly understood and adopted.
Day-to-Day Responsibilities
* Provide ongoing operational support to the Alpha Cash Operations team.
* Act as a point of escalation for operational issues and queries from the offshore team.
* Identify, correct, and provide feedback on errors, helping to improve team accuracy and efficiency.
* Deliver professional customer service to both clients and internal teams, representing Client Accounts with a high standard of written and verbal communication.
* Contribute to a well-organised, supportive, and motivated team environment, setting a positive example through work ethic and attitude.
* Reporting to manager and supporting Month End reporting schedule.
* Assisting with ensuring all processes are compliant and issues are resolved within the month of process.
* Provide feedback on improvements and support manager with Board Report collation.
What are we looking for:
Essential:
* Ability to take ownership of complaints/difficult queries.
* Accuracy and attention to detail.
* Ability to drive forward KPI's and meet expectations.
* Excel experience
* Client money experience
* System knowledge i.e. Lettings systems
* Bank Reconciliation processing.
* Experience Client Accounting.
Desirable:
* CMP knowledge.
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and Commission structure
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Department Finance and Accounts Locations Worthing Becket House Remote status Hybrid Employment type Full-time Driving Licence Required No #J-18808-Ljbffr