My client, a well-established company in the heart of Bristol, is looking for a Technical Customer Support Engineer/Consultant to join their growing team.
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.
You will be responsible for:
* Developing and maintaining a thorough knowledge of the procedures, products, and services.
* Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues.
* Pro-actively handling customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA.
* Installation, configuration, and testing of equipment and software.
* Configuration of operating system installation on new computers.
* Ensuring changes to a customer's bill are properly logged and processes are followed.
* Undertaking training as required.
You would need:
* The ability to work under pressure.
* Excellent written and communication skills.
* Ability to organise and manage time efficiently.
* Previous experience within a service desk or technical contact center environment.
* A thorough and professional approach.
If you:
* Are an excellent team player.
* Like to represent the team and function to the highest standards.
* Embrace tech and new ways of working.
* Want to succeed and build credibility through trust and delivery.
* Like a challenge.
And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
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