My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.
This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.
You will be responsible for
* Developing and maintaining a thorough knowledge of the procedures, products, and services
* Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues
* Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA
* Installation, configuration, and testing of equipment and software
* Configuration of operating system installation on new computers
* Ensuring changes to a customers bill are properly logged and processes are followed
* Undertake training as required
You would need
* To have the ability to work under pressure
* Have excellent written and communication skills
* Ability to organise and manage time efficiently
* Previous experience within a service desk or technical contact center environment
* Have a thorough and professional approach
If you
* Are an excellent team player
* Who likes to represent the team and function to the highest standards
* Who embraces tech and new ways of working
* Who wants to succeed and build credibility through trust and delivery
* Who likes a challenge
And, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!
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