Annual wage £11,928.80 Could increase to national minimum wage for persons age – depending on progress Working week 8am – 5.30pm Monday to Friday No weekends or bank holidays. Total hours per week: 37 Expected duration 12 Months Possible start date 06 May 2024 Date posted 15 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000237766 Positions 1 available What you will do in your working day Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records. Welcome patients and visitors in person or on the telephone, and answering or referring enquiries. Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays. Accurately obtain and record information relating to patient enquiries. Protect patients’ rights by maintaining confidentiality of medical and personal information. Maintain operations by following policies and procedures, reporting any potentially required changes. Contribute to team effort by accomplishing related tasks and duties as needed. To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries. Scanning and filing of documents. Processing of emails. The training you will be getting You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator. You would have regular tutor sessions and constant access to support. You will undertake The Level 2 Customer Service Practitioner apprenticeship standard. Functional Skills in Maths & English, if required. What to expect at the end of your apprenticeship Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness Qualifications GCSE or equivalent Maths & English (Grade A-C/9-2) Desired Things to consider You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).