Overview
Join Gallagher Bassett at our Ipswich Waterfront Offices as a Trainee Travel Claims Handler. This is an entry-level role starting in April 2026, and no prior experience is needed. We’ll provide full training to help you build a rewarding career in insurance. You’ll learn everything from insurance basics to handling travel insurance claims, such as lost luggage, flight cancellations, and medical expenses while travelling. We’re committed to your growth and offer a clear progression programme, qualification support, and a range of benefits to support your wellbeing. How you'll make an impact Handle travel insurance claims, reviewing documents, assessing coverage, and deciding if claims are valid. Communicate with customers via phone or email, keeping them informed and answering their questions. Work closely with your team to ensure claims are processed efficiently and accurately. Your work will make a real difference to customers during stressful times, providing them with the support and reassurance they need. About You Communicates clearly and confidently, both in writing and speaking. Has strong computer skills and attention to detail. Can solve problems and analyse information effectively. Shows empathy and stays calm under pressure. Is passionate about delivering excellent customer service. Holds GCSEs (or equivalent) in English and Maths. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…