Trainee 1st Line IT Support Officer
£27, £28, Including London Weighting Allowance)
Permanent, Full Time
United Colleges Group is seeking a Trainee 1st Line IT Support Officer to join the IT Services team. The role provides first-line technical support to staff and learners and supports the maintenance and operation of end-user computing and Audio Visual environments across the Group. Training and development will be provided to support progression within IT support.
About the role
The postholder will:
* Provide first-line IT and Audio Visual support to users across the Group
* Log, manage, and update support requests using the Service Desk system
* Assist with the installation, configuration, upgrading, and maintenance of IT equipment and software
* Diagnose and resolve desktop hardware and software faults
* Support Windows 10 and Microsoft Office (2016 or later) environments
* Assist with IT asset management, moves, changes, and equipment disposal
* Escalate issues appropriately and work to agreed service levels
The IT Support Trainee will:
* Hold a relevant RQF Level 3 qualification and be enrolled on, or willing to enrol on, a Level 4 (or above) programme in Computing, Electronics, or a related discipline
or
* Have at least one year's practical experience supporting End User Compute and Audio Visual environments
You will also demonstrate:
* Practical experience upgrading PCs and resolving desktop hardware and software faults
* Experience installing and configuring desktop application software
* Experience supporting Windows 10 and Microsoft Office
* Practical experience using a helpdesk system and remote desktop support tools
* The ability to communicate effectively with staff at all levels, including providing limited technical guidance or training
* The ability to work independently and as part of a team, managing your own workload effectively
* A flexible approach to working practices and working hours
* Willingness to travel between Group sites and, occasionally, supplier premises
* An awareness of equal opportunities and safeguarding responsibilities within an education setting
Relevant vendor certifications or accreditations are desirable.
In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.