About the Role:
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* The Senior Service Director will lead and own successful service delivery, reporting to the Head of UK Services, and manage day-to-day operations to ensure customer expectations and SLAs are achieved and exceeded.
Key Responsibilities:
* Developing the service function strategy based on the overall UK strategy, ensuring that the service team understands and implements the strategy.
* Identifying, assessing, and managing risks and opportunities to benefit the entire UK business.
* Ensuring the team delivers services according to established standards, processes, and quality guidelines.
* Planning and forecasting resources with planned and actual data to reflect performance of accounts and service provision.
* Overall leadership responsibility for the service team - ensuring high-performing team culture, individual growth, and development.
About You:
* Strong service delivery background within an enterprise environment.
* Demonstrable successful team leadership experience.
* Commercial and technical know-how in the service sector.
* Business planning and forecasting.
* Experience of standing up a service offering.
* Experience of working within an ITIL service organisation.
* ITIL Foundation or higher accreditation.
* Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN, and WAN.
Why This Role Matters:
* This role is all about providing exceptional support to customers and ensuring high levels of customer satisfaction, together with technical stability of their systems.