Customer Service Representative at The Launch Group (Remote)
The Launch Group is seeking a dedicated Customer Service Representative to join our team in Gateshead, with flexible remote work options available depending on requirements. Previous customer service experience is preferred, along with a strong ability to communicate clearly, both verbally and in writing.
The ideal candidate will possess excellent problem-solving skills, attention to detail, and a passion for delivering exceptional service. This is an exciting opportunity to be part of a dynamic team, where you will contribute to creating positive customer experiences and helping solve issues efficiently.
Position:
Customer Service Representative
Job Type:
Full Time
Location:
Remote (Gateshead)
About the Role
The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills.
Key Responsibilities:
* Responding to inbound customer inquiries via phone and email
* Providing accurate information regarding products and services
* Managing customer complaints and resolving issues in a timely manner
* Maintaining customer records and updating information as necessary
* Upselling and cross-selling additional services where appropriate
* Assisting in the development of customer service policies and procedures
Salary: £12.21 per hour
Hours: Full time: 40 hours per week, scheduled around business requirements, working shifts between 8am and 7pm Monday to Friday, with no weekend work.
Location: Gateshead with options for remote work depending on requirements.
Requirements
Qualifications & Skills:
* Previous experience in a customer service role is preferred
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Ability to work independently and as part of a team
* Proficiency in CRM software and Microsoft Office
* A positive attitude and passion for helping others
* Flexible availability for shift work
For further inquiries, please contact The Launch Group directly at 01912618456.
Additional benefits include:
* Employee Assistance Programme and Help@Hand app
* 24/7 confidential counselling and information line
* Remote GP consultations
* Online mental health support with registered therapists
* Self-help guides, webinars, and useful tools via the web portal
* Eye Care Vouchers
* Incentives and prizes
* Employee engagement activities
* Perks at Work rewards, including discounts at supermarkets, cinemas, and online stores
* Free online fitness classes on Thursdays
Required Documents
* CV/Resume
Application Process
If you’re ready to advance your customer service career with a company that values growth and innovation, APPLY TODAY.
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