Your new company
To support the development and implementation of a range of administrative tasks within the Health and Wellbeing Services Team, to maintain effective systems and support the implementation of service delivery and development.
Your new role
Providing administrative support for service provision within the Counselling Service; managing the administration of referrals, maintaining records and records-keeping systems for clients, arranging and participating in meetings; organising schedules for the service; reviewing and developing systems where necessary.
Providing administrative support for the counselling service as directed by the Service Lead. Producing correspondence, minutes, reports and other documents using Microsoft Office and other software specified by the university.
Coordinating systems for responding to general enquiries regarding counselling provision
Responding sensitively and promptly to enquiries about support offered by the Wellbeing teams
Providing some initial advice and guidance to students, signposting to services where appropriate.
Providing administrative support for service evaluation processes, developing and inputting onto a range of systems to monitor and evaluate service provision. This will include the processing and analysis of data and providing reports to service teams and key officers within the university to inform strategic decision-making.
Oversee the room booking service
Administering financial systems (ordering/invoicing etc.) within the counselling service, maintaining accurate records of all financial procedures and liaising with suppliers with quotations, queries and delivery of goods and services.
What you'll need to succeed
Good working knowledge of Microsoft operating systems, Word, Outlook, Access and Excel.Working knowledge of Sharepoint, MS Forms, Booking Systems and writing macros.
Thorough knowledge and understanding of the requirements for the accurate production of complex data.
Skills Strong interpersonal and customer care skills.
Excellent levels of accuracy.
Ability to communicate effectively face to face, in writing, on the telephone and by e-mail.
Ability to manage a fluctuating workload and to prioritise tasks in response to competing demands.
Ability to work as part of a diverse team and with key stakeholders both internally and externally.
Ability to respond sensitively and appropriately to anxious and distressed individuals and use initiative appropriately when dealing with enquiries and making referrals.
To be able to establish clear and robust tracking systems.
Proficiency in IT skills, in particular in the use of Microsoft Access, Excel (including pivot tables, look-ups and data analysis), Word and email applications.
Ability to work to a high level of confidentiality.
Proficiency in using PowerPoint and effective presentation skills.Experience Significant experience of working in a support/advisory or administrative role.
Experience of working in a customer-focused environment.
Experience of using a range of office equipment (e.g. PCs, photocopiers).
What you'll get in return
This is a part-time role 30 hours a week - ideally over 5 days (4 considered).
Office-based
Temp until April 2026
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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