Job Description
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Join our vibrant team at W London
Located in Soho, W London owns the stage in the epicentre of the city's cultural core. Plugged in to the pulse of London's energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Whatever Whenever Agent's take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Whatever Whenever Agent makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
W London - why anywhere else?
* Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
* Service Charge - Paid each month!
* Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
* Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
* Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
* Uniform Provided - Dry cleaning included.
* Company PensionScheme - Save for your future.
* Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
* Celebrate - Awards and Recognition Celebrations
* BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
* Events - Monthly Calendar of Associate Focused & Fun Events
* Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
* Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
* Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
* Spa Discounts - 30% discount in our Away Spa
At W Hootels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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