We are currently seeking an experienced Customer Service Team Leader to drive excellence across the customer support, order management, and logistics functions. The company are a leading chemical manufacturer, dedicated to delivering high-quality products and outstanding service to their customers!
Role Overview:
The Customer Service Team Leader will play a key role in managing day-to-day customer service operations while leading and developing a team of customer service professionals. Working within a chemical manufacturing environment, the Customer Service Team Leader will be responsible for ensuring efficient order processing, seamless coordination with sales and logistics, and a consistently high level of customer satisfaction.
Key Responsibilities:
As the Customer Service Team Leader, you will lead, motivate, and support the customer service team to ensure timely and accurate order processing from receipt through to delivery. Act as the first point of escalation for customer issues, driving swift and effective resolutions.
Work closely with Regional and Area Sales Managers to develop customer demand plans for all bulk tanker customers to enable proactive scheduling of bulk deliveries.
Collaborate with internal teams including sales, production, and logistics to deliver exceptional service and meet customer expectations.
Processing of sales, transfer, call-off, return and uplift orders in a timely manner to meet the requirements of the external customer, purchasing department, production planning department and logistics.
Maintain and update clear customer records on a customer database/CRM and provide accurate information to both customers and colleagues.
Liaise with the Engineering team to coordinate installations or repairs to engineering solutions.
The Customer Service Team Leader will also play a key role in process improvement initiatives and team development to ensure high quality service delivery.
Key Requirements:
Proven experience as a Customer Service Team Leader or in a similar leadership role within customer service, order management, or sales administration.
Strong background in customer service within a chemical, construction or industrial manufacturing environment.
Solid understanding of order processing, logistics, and supply chain coordination.
Exceptional communication, leadership, and problem-solving skills.
If you have the skills and experience required for the role of Customer Service Team Leader, please click on the link below to apply directly.
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