Job Description
18 months Fixed Term Contract - Clientside/Inhouse opportunity!
đź“Š Join a Team Where Data Meets Real-World Impact
Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.
We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.
đź’ˇ Why This Role Stands Out
You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.
🔍 What You’ll Be Doing
1. Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
2. Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
3. Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
4. Present your findings to senior st...