An exciting opportunity has arisen on a fixed term 9-month contract to work within our Call Handling/Administrative Team at Royal Primary Care to provide administration and telephone support. The post holder will be an integral point of contact for both patient and colleagues.
We are looking to employ a Call Handler based at our Ashgate site:
Full-Time fixed term for 9 months hours per week
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
To provide a comprehensive call answering service and administration support service to an identified pathway to the services supported by Royal Primary Care and within the wider healthcare community. This will include dealing with queries from service users, inputting and updating data within medical records, working with clinicians and partners for the service delivery and providing excellent customer service.
The successful candidate should have
Basic IT skills.
Previous office experience - able to use office equipment e.g. photocopiers, printers and scanners.
Demonstrable experience of handling large call volumes.
Experience of working in a call center or customer service environment
* Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Please see the attached job description for a full breakdown of the duties and responsibilities.