Overview
Senior Account Manager - Medical Education
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Real Chemistry is a global health innovation company that works at the intersection of healthcare, marketing and communications, tech, and the people at the heart of it all. We collaborate with brave health and wellness companies to create and inspire healthier, happier, and longer lives.
Job Summary:
As a Senior Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium to large projects. You will be the client account lead or captain (depending on the size of the account), responsible for managing the execution of parallel ongoing projects and coaching junior team members to ensure projects are delivered effectively alongside the account lead and/or sponsor.
You should have a clear understanding of the programme as a whole across your accounts, increasing involvement in strategic planning and financial management, and developing your leadership style to actively manage up and down based on project needs.
Responsibilities:
* Act as day-to-day client contact: provide regular status updates; anticipate client needs; respond to client queries and share recommendations; manage client expectations on timelines and scope; translate client briefs to the team and implement realistic project plans
* Formulate objectives and strategies for new client work with support from your account lead, ensuring programme strategy is carried through
* Lead large projects with reduced support, being accountable for the whole project from start to finish
* Provide counsel to the client and challenge when required; manage challenging conversations
* Support your account lead in addressing programme and team challenges
* Develop solutions to client challenges and last-minute requests
* Understand the programme as a whole, including client objectives and environment, to lead internal meetings and client calls
* Maintain momentum across the programme and client contact when the account lead is absent
* Identify opportunities for organic growth within existing accounts and confidently sell new ideas with support from your account lead
* Participate in the new business process, assisting in credentials and pitch presentations, coordinating team members and external suppliers
Team management
* Develop your leadership style and instill professional values in your teams
* Inspire, motivate, and empower your team, leading by example
* Provide coaching and mentoring to junior team members and manage their performance
* Support interviewing for new AAs – SAAs
* Line manage at least one accounts team member AAs – SAAs, providing day-to-day support and career guidance
* Develop more complicated budgets for integrated client programmes and track resource use
* Coach others to develop accurate budgets for clients, referencing past projects and quotes
* Support the account lead with financial management, invoicing, forecasting and resourcing; attend month-end finance meetings
* Complete timesheets and expense claims accurately and on time; review timesheets across projects
* Participate in internal initiatives contributing to team culture and development
* Keep abreast of award-winning work and insights from other industries
Required skills and experience:
* Excellent business communication skills, including informal/formal presentation and writing
* Skilled in data communication and able to develop final documents and presentations
* Able to develop solutions to client needs with a strong work ethic and a track record of high-quality deliverables on schedule and on budget
* Experience coaching and mentoring junior team members
* High energy, able to operate in a fast-paced, growing environment
Real Chemistry offers a comprehensive benefits program and perks, including a primary office location near Moorgate, 25 days holiday, private medical and dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks. Learn more about our benefits at: http://www.realchemistry.com/.
Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Science, Strategy/Planning, and Business Development
* Industries: Advertising Services, Public Relations and Communications Services, and Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Real Chemistry. Get notified about new Account Manager jobs in Manchester Area, United Kingdom.
#J-18808-Ljbffr