Permanent Part Time
We are looking to recruit Customer Service Advisor(s) to join our Operations Team!
About The Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team, using communication methods including telephone and email.
Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.
About You
* Social Housing and Repair and Maintenance background or a minimum of 5 years experience within a contact centre.
* Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
* Competent in communicating with operatives, subcontractors, and residents.
* Basic building maintenance knowledge, e.g., duration required to undertake various maintenance tasks.
* Planning knowledge of sequencing works or undertaking them concurrently.
* Ability to prioritize works and ensure jobs are within target and scheduled where practical.
* Good written English and computer skills.
* Good project management and communication skills, capable of engaging with stakeholders at different levels.
* Passionate about service delivery and customer satisfaction.
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers.
Build your career with a leading property services company that recognizes the importance of diversity and talented individuals for our success.
MSPS proudly supports the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application.
We shortlist and interview throughout the advert's duration. We encourage you to submit your application promptly to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
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