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We are actively seeking a Guest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests, so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities, and services will be key tasks in this exciting role.
Role Responsibilities
Lots to do, but lots of fun
The Guest Services Assistant will be responsible for:
* Meeting and greeting guests to ensure they receive a warm welcome and are provided with all the relevant information they need for their stay
* Managing the arrivals and departure process, ensuring all guest and function accounts are correct and settled at departure
* Providing consistent and personal guest service that encourages repeat business
* Anticipating guest needs, responding promptly, and creating innovative solutions to any issues that arise
* Providing courteous and professional service, using guests’ names at every opportunity
The Ideal Candidate
Are you right for us?
Our ideal Guest Services Assistant will have:
* A confident, warm, and welcoming personality
* A natural desire to serve and exceed expectations of guests and colleagues
* A proactive approach to improving standards and service
* An innovative and inspiring mindset with a keen eye for detail
* Great organizational skills
* Working knowledge of computers and Microsoft Office packages
* Excellent command of the English language, both written and verbal
* Flexibility in attitude, approach, and working hours
Package Description
And now for the good stuff
Hospitality is all about looking after people, and we are committed to our staff. We work hard to ensure you enjoy your job and are well rewarded. Benefits include:
* Competitive salary, benefits, and above the Real Living Wage Employer
* 29 days holiday (increasing with length of service)
* Discretionary service charge system
* 50% Discount on food and beverage across all Exclusive properties
* Significant discounts on room nights across all Exclusive properties
* PERKZ discount scheme & online guides on Exercise, Wellbeing, and Finance
* Free meals on duty
* Recognition and rewards scheme
* Access to our learning platform with training and development programs
* Free gym access and dedicated classes where available
* B Corp accreditation and commitment to improving our People, Product, and Planet
* Free downloads of newspapers, magazines, and books
* Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but will give a lot to get the right people. Here are four main qualities we look for:
* People with lots of character who are comfortable expressing their personality at work
* People who enjoy being around others, smiling and chatting because they genuinely like people
* Extra milers who go beyond the job description
* Individuals who put their heart into helping guests and mean it
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