Job Description
Job Description:
* Are you looking for something different and rewarding?
* Are you a caring person?
* Have you got care experience and looking for the next step?
* Are you looking for an employer that invests and looks after it's staff?
About The Role
What you'll be doing:
We are recruiting for an energetic and empathetic Field Care Supervisor to support the Care Assistants and customers. As a Field Care Supervisor you will be based predominantly in the field supporting Caremark's wonderful customers and fantastic Care Assistants. We are looking for a forward-thinking person who can adapt to changing situations as required.
You will carry out a range of duties, including but not limited to:
* Assessing and reviewing individual services
* Practical supervision, instruction and support of the amazing Care Assistants
* Administration tasks in relation to both Customers and Care Assistants
* Support our care team and maintain our robust Quality Assurance system,
* This will be across a 5 day working pattern (40 hrs per week) to include alternate weekends.
* You will act as a link between the customers and the office and oversee care quality control.
* A huge part of the role is to ensure the customers are happy and satisfied with their care.
* You will be required to cover care calls if required.
* You will be assessing new customers and writing care plans and risk assessments, and on-boarding them.
* You will be part of the on-call rota
You'll be great in this role if you are:
* A great communicator, highly self motivated and well organised
* Solid leadership skills
* Committed to maintaining our highest standards at all times of yourself and others
* You must have a Full UK driving License and be a confident driver
* Reliable and trustworthy
* Flexible approach to work, and responsive
* Caring and sensitive, with the ability to show empathy
* Able to communicate with people at all levels
* Ability to communicate with good writing skills
* Team work
* NVQ Level 3 in Health & Social Care, or willingness to work towards
* Benefits:
o Supportive team environment and regular supervision
o Further training if required – opportunity to complete NVQ 5
o Blue light card – discounts
o Company mobile phone
o Flexible working
o Company vehicle following probation period
o Contracted following probation period
o Mileage payment
o Free parking
o Free uniform
o Comprehensive training provided
o Career advancement for the right candidate
Team Leaders carry out their duties with an agreed understanding that this role requires flexibility.
We look forward to hearing from you!
Follow us on Facebook:@caremarkgloucestershire
Follow us on Twitter:@CaremarkGlos
Call us on 01242 370797
Find us at www.caremark.co.uk/locations/cheltenham-and-tewkesbury
Job Types: Full-time, Contract
Benefits:
o Company car
o Company pension
o Cycle to work scheme
o Employee discount
o Flexitime
o Free flu jabs
o Free parking
o On-site parking
o Referral programme
o Work from home
Application question(s):
o Are you available and flexible in your approach to your working pattern?
Experience:
o supervisory: 1 year (required)
o providing care: 2 years (required)
Licence/Certification:
o NVQ Level 2 Health & Social Care (preferred)
o Driving Licence (required)
Work authorisation:
o United Kingdom (required)
Work Location: In person
Skills Needed
Nursing / Caring
About The Company
Our mission is simple:
* To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
* Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
* Caring for and supporting others runs through the very heart of Caremark.
Who is Caremark?
* Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
* We are the mark of excellent care.
* We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.
Caremark’s history – providing home care since 2005
* Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
* Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
* Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.
Company Culture
Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.
Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.
Here's why Caremark stands as a beacon of excellence and a great place to work:
Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.
Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.
Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.
Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.
We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.
Desired Criteria
Required Criteria
* The candidate must have good english
* The candidate must be able to drive and hold a valid UK driving licence
* The candidate must have proven leadership experience
* The candidate must be willing to work flexibly as part of a team
* The candidate must be able to work evenings and weekends, including attending emergencies in the community
* The candidate must have excellent communication skills, with great empathy and care
Closing DateSunday 30th November, 2025