ZAM FM Ltd is a leading facilities management company providing professional and reliable services across the UK. We pride ourselves on maintaining safe, secure, and welcoming environments for our clients, their customers, and our employees.
Role Overview
As a Retail Security Officer at ZAM FM Ltd, you will play a key role in maintaining a safe and secure environment within a retail setting. You will be responsible for deterring theft, protecting staff and customers, monitoring CCTV, and ensuring that store policies and procedures are followed at all times.
Key Responsibilities
* Provide a visible security presence to deter theft, vandalism, and anti-social behaviour.
* Monitor CCTV and carry out regular patrols within the store and surrounding areas.
* Prevent and detect theft, fraud, and other unlawful activities, reporting all incidents accurately.
* Liaise with store management, local law enforcement, and emergency services as required.
* Ensure compliance with ZAM FM Ltd’s and the client’s security procedures and site instructions.
* Assist in emergency situations such as fire evacuations or medical incidents.
* Complete detailed incident reports and maintain accurate records of all security-related activities.
* Deliver excellent customer service to staff and visitors while maintaining a professional demeanour.
* Support loss prevention initiatives and contribute to a safe and welcoming shopping experience.
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