NCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As the Customer Success Manager, you’ll be responsible for managing a book of renewals while working in close partnership with Sales and Customers to maximize retention, minimize churn risk and drive growth. We are seeking an energetic, detailed, and articulate team player who is excited to impact overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate forecast.
ESSENTIAL JOB FUNCTIONS
1. Manage an assigned book of customer renewals with the goal of increasing retention rates and identifying additional cross sell growth opportunities.
2. Manage the renewals process in collaboration with Sales and CSM. Accountability for increasing retention, mitigating churn risk, updating terms, annual price uplift and multi-year contracts.
3. Conduct appropriate cross selling demos and engage in contract negotiations with book of assigned customers.
4. Engagement with key customer stakeholders, decision-makers, to identify needs and overcome obstacles, ensuring timely commitments.
5. Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
6. Analyze customer data to maintain and report an accurate forecast of renewals.
7. Negotiate and execute renewal contracts that align to customer goals.
8. Be able to identify and communicate risks and collaborate with the CSM team to develop resolution strategies.
9. Champion the renewal sales cycle, from developing a strategy to building relationships with key stakeholders to negotiation and contracting.
MINIMUM REQUIREMENTS
Education & Training
10. Bachelor’s Degree
11. 2+ years of related experience/ proficiency; or 4 years and a Master’s / Advanced degree; or equivalent work experience (as applicable).
Knowledge, Skill, and Ability
12. Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles Collaboration skills, building credibility internally and with customers
13. Organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high volume environment
14. Time management skills in a dynamic sales environment
15. Presentation, meeting facilitation, and written/verbal communication skills
PREFERRED REQUIREMENTS
16. Experience in Renewals, Customer Success, Account Management, Sales or other applicable customer facing roles
17. Software/SaaS experience
18. Experience in financial services industry
19. Experience with nCino, Portfolio Analytics software
20. Strong research, analytical, and creative problem-solving skills
21. Experience in the financial services industry