To provide high quality benefits advice to Resource Centre Derry clients.
Responsibilities
* To advise members of the public in relation to welfare benefits, PIP DLA Universal Credits and related matters by face-to-face appointment at the Resource Centre, by telephone and by e-mail.
* To record in a timely manner all details of meetings and discussions using the AdvicePro recording system.
* To maintain the absolute confidentiality of client details including paper and computer records of discussions.
* To keep up-to-date with changes to social security benefits.
* To attend training as necessary.
* To adhere to standards of service and other requirements set by Derry City & Strabane District Council and other funders.
* To adhere to Health & Safety and other relevant policies.
Skills and Qualifications
* GCSE Maths, English and ICT grade A to C or equivalent.
* Working knowledge of social welfare law gained within the last five years.
* IT experience is essential including Microsoft Office Packages..
Area: Derry or Londonderry
Closing date: 04 Sep 2025
#J-18808-Ljbffr