Job Title: Benefits Vendor Governance Manager (Corporate Title: Up to Senior Vice President). Location: London.
Overview: The role coordinates and governs benefits‑related vendor activity, focusing on procurement engagement, contract lifecycle management, and Global Information Security coordination. It supports the Benefits Third‑Party Engagement model by ensuring vendors are contracted, risk‑assessed, documented, and managed in line with internal policies, third‑party requirements, and governance frameworks.
Key Responsibilities
* Vendor Management & Third‑Party Governance
o Coordinate oversight of the benefits vendor portfolio, including insurers, administrators, and third‑party service providers.
o Support Benefits Third‑Party Engagement Managers (TPEMs) in meeting their responsibilities under the Third‑Party Program.
o Maintain accurate and complete vendor inventories, records, and documentation for benefits vendors.
o Monitor vendor‑related risks, issues, and service concerns and escalate through agreed governance routes.
* Procurement & Contract Lifecycle Coordination
o Act as the primary Benefits coordination point with Procurement COE and local Procurement teams.
o Support benefits vendor activity including onboarding, renewals, amendments, and exits.
o Track and coordinate contract execution, ensuring contracts are current, correctly executed, and aligned to approved scopes of service.
o Support compliance with procurement processes, timelines, and documentation requirements.
* GIS & Information Security Coordination
o Coordinate Global Information Security (GIS) activities relating to benefits vendors.
o Support completion of vendor security and technology risk assessments, including data exchange classification.
o Track and coordinate remediation actions arising from GIS or Third‑Party assessments.
* Controls, Risk & Process Management
o Support the implementation and ongoing operation of standard operating procedures, frameworks, and controls relating to benefits vendor management.
o Contribute to risk assessments, monitoring, audits, and regulatory responses relating to benefits vendors.
o Identify opportunities to improve process efficiency, consistency, and control effectiveness.
* Stakeholder Management
o Maintain effective working relationships with Benefits Design & Governance teams, HRGs, regional and country stakeholders, Procurement, GIS, and Third‑Party Risk teams.
o Provide clear guidance to stakeholders on benefits vendor governance processes.
Knowledge, Skills & Experience
* Essential Experience: Experience in vendor management, procurement coordination, governance, or operational risk, preferably within HR, Benefits, or a regulated environment.
* Understanding of contract lifecycle management and third‑party governance processes.
* Experience working in a matrix organisation with multiple stakeholders.
* Strong organisational skills, attention to detail, and risk awareness.
* Desirable Experience: Experience working within a Third‑Party Engagement / TPEM framework.
* Exposure to information security or technology risk coordination.
* Experience supporting regional or global Benefits programmes.
Benefits
* UK Private healthcare for you and your family, plus an annual health screen (option to purchase a screen for a partner).
* Competitive pension plan, life assurance and group income protection cover.
* 20 days of back‑up childcare (including access to school holiday clubs) and 20 days of back‑up adult care per annum.
* Flexible benefits to suit your personal circumstances, including a wellbeing account, travel insurance, critical illness, etc.
* Emotional wellbeing helpline, mental health first aiders and virtual GP services.
* Peppy App providing 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
* Access to gyms, exercise classes and wellbeing Apps through Wellhub (Headspace and Calm).
* Employee Assistance Program for confidential support.
* Direct payroll donation to charities (bank matches contributions).
* Arts & Culture corporate membership and discounted entry to key UK cultural institutions.
* Opportunities to volunteer in local communities.
Equal Opportunity Statement
Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience and strives to ensure that our recruitment processes are accessible for all candidates.
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