Assistant Consierge
Location: Daventry with hybrid working
Department: Bush & Company
Salary: 23k-25k per year
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
THE PURPOSE OF THE ROLE
As an Assistant Concierge you will be responsible for providing day to day operational support to a team of Clinical Case Managers.
WHAT YOU WILL BE DOING AS CASE MANAGER ASSISTANT
* Research services, equipment or goods that clients require.
* Book and coordinate travel, bookings, tickets and service providers to meet the needs of our clients.
* Keep accurate records of all purchases to ensure they are allocated to the correct client
* Monitor client spending accounts to ensure case managers have access to accurate balance information when needed.
* Assist clients to prepare for meetings and appointments.
* Follow up request for GP and medical records.
* Assist Case manager with administrative duties
* Organise client related meetings, ensuring invitations are issued, agendas produced, accurate minutes maintained and circulated.
* Gathering of pre meeting reports and summaries as required.
* Undertake direct client related work as allocated by the case manager. This will include the establishing of timetables, implementation of agreed strategies and monitoring to report back on their effectiveness
* Set up taxi accounts and book taxis for clients.
* Flagging up when goal sheets and risk assessments need to be updated / reviewed.
SKILLS AND EXPERIENCE REQUIRED
* Excellent written and verbal communication skills including excellent client relationship management.
* Microsoft Office proficient and high level of confidence using Apps and boking services.
* Preferably having experience working with disabled or vulnerable individuals.
* Excellent organisational and interpersonal skills.
* Ability to work independently on a broad variety of projects with competing deadlines.
* A 'can do' working style
PERSONAL ATTRIBUTES
* Curious to challenge the status quo.
* Unified in working together for the same goals and vision.
* Driven to achieve, succeed, and progress.
* Passionate about our customers, our business and personal performance
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
We look forward to hearing from you!
Working at Bush & Co
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
REF-221339