Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Remedy Consultant (BMC Remedy)
Location: Remote
Duration: 6 months
Clearance: Active SC
Rate: £563/day
Contract Inside IR35 on umbrella
Role Description:
* Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
* Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
* Managing CMDB data model and Asset/CI Audit Log
* Experience undertaking daily checks
* Experience in the management and resolution of Remedy Incident
* Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
* Experience of Asset Management
* Create and/or update Remedy documentation to comply with software life cycle methodologies
* Integration of Remedy with external reporting systems
* Desirable - experience generating reports from multiple Remedy sources
* Desirable - experience with direct database query technologies
* Experience supporting all stages of the Software Development Lifecycle (SDLC)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.