Up to £12.21 per hour
Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do.
We value our staff and students highly, and invest heavily in their development, support and wellbeing. Situated in Leyland, Lancashire, the College is near the M6, M61 and M65 and within commuting distance of Manchester, Liverpool and the Lake District.
The IT Services Team are responsible for the support, maintenance and installation of all IT Systems and Services including software, hardware, networks and telephony systems. The team consists of four teams; Service Desk, IT Infrastructure, IT Systems and Print Shop. All sub-teams work closely together and ensure that ITIL processes are embedded to embrace best practices with the use of Incident Management, Request Management, Change Management and Service Level Management.
The team also coordinates major IT projects from inception to completion, provides basic user training where required and manages bulk communications regarding systems and services.
IT Services have embraced a flexible approach and pride themselves on providing a friendly excellent level of service. Excellent working relationships have been built with various internal teams including Print Shop, Caretakers, Cleaners, Security and First Aid. A superb rapport has been built and maintained over many years with our customer base.
IT Infrastructure manage the College’ fantastic IT Infrastructure. The team are responsible to respond to incidents and requests logged by Service Desk and prioritise accordingly to meet the business and users’ needs. As well as responding to these incidents and requests, the team work proactively to maintain, enhance and improve the IT Infrastructure and work to ensuring the College’ Infrastructure is secure and patched accordingly to deal with on-going and ever present security threats. The team comprises of the IT Infrastructure Team Leader and three Infrastructure Engineers.
This post is fixed term until October 2025