Your newpany
A leading organisation in the private sector is seeking a Customer Service Advisor to join their dynamic Customer Services team. This is an exciting opportunity to work in a fast-paced environment where customer satisfaction, safety, and operational excellence are at the heart of everything they do. This role is permanent, based Airport Road West and is and Monday to Thursday and between and on Fridays (37 hours per week).
Your new role
As a Customer Service Advisor, you will play a key role in supporting the delivery of high-quality service to customers. You will be responsible for recording customer and job request details, coordinating maintenance and new connection planning, and handling both inbound and outboundmunications. Your role will also involve general administrative duties, data input, and liaising with internal teams and external partners to ensure smooth service delivery.Key responsibilities include:
1. Planning and administration of maintenance jobs.
2. Coordinating with customers, contractors, and external agencies to schedule work.
3. Handling customer enquiries andplaints via phone and email.
4. Responding to customer emergencies and accurately recording incident details.
5. Updating internal systems with connection, metering, and service information.
6. Supporting engineering administration and document management.
7. Promoting health and safety, customer care, and continuous improvement.
What you'll need to succeed
8. Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C or above.
9. At least 1 year’s experience in a customer service role handling telephone enquiries.
10. At least 2 years’ administrative experience.
11. Strong IT skills and the ability to manage multiple tasks simultaneously.
12. Excellentmunication skills and a customer-focused approach.
13. Ability to work independently and as part of a team.
14. Desirable:Experience in planning or scheduling within a utilities or engineering environment.Familiarity with diary management systems and high-volume data entry.Experience inplaint handling and customer resolution.
What you'll get in return
15. Great development and training opportunities
16. Enhanced pension scheme
17. Free life assurance
18. up to 32 annual leave days
19. Free car parking
20. Employee Assistance programme
21. Volunteering opportunities
22. Opportunity to work in a supportive and collaborative team.
23. Career development and training opportunities.
24. A role that has a real impact on themunity.
25. Christmas gifts