Overview
Reference: 438583
Salary: £26,000 - £40,000/annum
Job Location: United Kingdom -- England -- West Midlands -- Warwickshire -- Southam
Job Type: Permanent
Posted: Monday, June 3, 2024
Customer Support Advisor
Full-Time – Permanent – Hybrid working (1 day working from home)
Hours: Monday to Friday 8.30am to 5.00pm (No Evenings or Bank holidays)
Basic Salary: £26,000.00 Per Annum Plus MONTHLY Bonus (OTE £29,000.00 to £40,000.00 Per Annum)
Location: Southam
Benefits: Fast track career progression with salary increase within 12 months, newly refurbished office environment, employee benefits, 30 days annual leave entitlement, free parking, ongoing training and support, yearly all-paid-for events, onsite and offsite training, and support, and fantastic earning potential.
Our well-established, market-leading client is seeking an enthusiastic and proactive Customer Support Advisor to join their team, with opportunities for fast-track progression to a senior role and attractive financial rewards. The role offers a great working environment, excellent career prospects, and ongoing training and support. The ideal candidate will be self-motivated, goal-oriented, and eager to achieve, with the potential for attractive monthly financial rewards in addition to a competitive basic salary.
Customer Support Advisor Responsibilities:
1. Sales order processing and office administration
2. Handling customer queries via email and telephone
3. Processing invoices
4. Building rapport and relationships with business customers across the UK
5. Processing relevant documentation
6. Proactively searching for new business online to generate monthly bonuses
7. Updating customer records and orders regularly
8. Effective communication with internal colleagues
9. Undertaking other ad hoc duties as assigned by your manager
10. Working to deadlines and service level agreements
11. Demonstrating proactiveness and the ability to work in a busy, fun environment
Candidate Requirements:
1. Previous customer service experience in an office or retail environment
2. An enthusiastic and confident personality
3. A natural ability to develop conversational relationships quickly
4. Self-motivated with a strong desire to achieve results
Interviews will be held ASAP.
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