Receptionist
Location: Ballymena
Rate of Pay: £13.69 per hour
Hours: 27.5 hours per week
Contract Type: Ongoing
The post holder will provide a courteous and efficient reception service to members of the public and deliver routine clerical support to the Office Administrator.
Main Duties and Responsibilities:
1. Provide a professional, efficient and welcoming reception service in line with the Centre’s commitment to high-quality customer service
2. Implement emergency procedures, including medical incidents, fire alarms and pool alarms, in accordance with Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs)
3. Control and monitor lighting across designated areas of the leisure centre
4. Authorise refunds and complimentary vouchers in line with centre procedures
5. Prepare and maintain till floats in accordance with established procedures
6. Provide accurate information on all leisure centre activities, facilities
7. Manage ticket sales for special events across council-wide facilities, including postal distribution where required
8. Operate the switchboard, handling incoming calls promptly and updating voicemail messages when required
9. Use the public address system effectively in line with reception procedures
Essential Criteria
Applicants must meet one of the following criteria:
10. GCSE Maths and English Language (Grade C or above), or equivalent, plus one year’s relevant administrative experience
11. Six months’ clerical experience in a customer-focused environment
12. Alternatively, candidates who do not hold the required educational qualifications may be considered if they can demonstrate four years’ relevant experience in a similar role
IT Skills:
Applicants must hold a qualification demonstrating competent word processing and database skills, and the ability to use a range of software packages. Examples include RSA/OCR Stage II, ECDL, IT or similar qualifications.
Alternatively, candidates without a formal qualification must demonstrate at least one year’s experience using Microsoft Office, particularly Word and Excel.
All qualifications and experience must be clearly detailed on the CV
Please send your CV via the link