Export Customer Service Coordinator
About the Role
We are looking for a proactive and detail-oriented Export Customer Service Coordinator to join a busy Supply Chain team. This role is key in supporting international customers, ensuring orders are processed efficiently and delivered on time while providing a high level of customer service.
You'll act as a central point of contact for export customers and work closely with internal departments and logistics partners to ensure a smooth end-to-end process.
Key Responsibilities
* Process customer orders for export markets using an ERP system
* Send daily order confirmations and proof of deliveries
* Respond to and follow up on customer enquiries in a timely manner
* Release orders to the warehouse for dispatch
* Liaise with freight forwarders to obtain shipping quotations and arrange collections
* Track shipments and provide customers with order status updates
* Handle incoming calls and emails from customers
* Work collaboratively with internal teams including Purchasing, Planning, Warehouse, and Finance
* Support colleagues within the customer service team as needed
About You
Essential
* GCSE (or equivalent) in English and Mathematics
* Strong communication skills (both written and verbal)
* Good organisational and time management skills
* Confident using Microsoft Office, particularly Excel
* A proactive approach with the ability to take ownership of tasks
* Strong attention to detail and problem-solving skills
Desirable
* Previous experience in a customer service or supply chain role
* Experience working with export processes
* Familiarity with ERP systems (e.g. SAP)