Technical Sales Support Engineer/Product Support Engineer
Control & Automation
£35K - £42K negotiable depending upon experience + benefits.
Our Client has a requirement for an office-based internal technical support engineer for Control Gear and Switchgear products and solutions. You will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers while developing and maintaining customer relationships and promoting products and services to maximize sales opportunities.
Ideally, you will have knowledge of a wide range of electrical market-related products, particularly control panel products or sensor and automation products, including photoelectric, inductive, and capacitive types. You are likely to have strengths in more than one product area, including industrial electrical automation, control gear, switchgear, circuit protection, electromechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components.
As the Technical Support Engineer, you will respond to and handle all product technical inquiries for a range of components. You will be required to understand and identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance. In a small and dedicated team environment, you may also engage in other duties.
In order to be successful, you will need technical electrical knowledge, product applications knowledge, and commercial awareness. The qualification indicated is likely required to perform this role; however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Recent graduates in Electrical Engineering would also be considered.
Knowledge and Experience
1. GCSE Maths and English (or equivalent)
2. ONC/HNC in Electrical Engineering (or equivalent electrical engineering qualification)
3. Technically competent with a range of electrical equipment and practices.
4. Good working knowledge of Microsoft Office and data entry systems
5. Full clean driving license
6. Experience in a similar sales/customer service environment.
7. Liaise with Sales Engineers and other branch and sales staff.
8. Assist with Telesales and other proactive sales activities.
9. Experience with an electrical engineering role or a background in electrical distribution would be an advantage.
To register your interest, apply with an up-to-date CV, and we will be pleased to call you for a confidential discussion.
We work across a range of business-to-business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical, and Utilities.
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