We are seeking a proactive and skilled IT Technician to play a key role in delivering high‑quality IT support services and contributing to project work across the Harris Federation.
Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short‑term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL‑aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London.
CLICK HERE FOR A FULL JOB DESCRIPTION AND PERSON SPECIFICATION.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.
MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
Providing high‑quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students
Logging all IT support needs accurately in the Service Management system
Retaining ownership of academy support tickets and updating staff on progress
Resolving support tickets within SLA targets
Re‑routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders
Identifying, implementing and documenting desktop workarounds in the Knowledgebase
Identifying recurring incidents and performing root‑cause analysis
Notifying key contacts of major incidents affecting service delivery
Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads
Installing, configuring and maintaining peripherals (printers, IWBs, projectors)
Installing and testing software and updates while ensuring licence compliance
Installing, configuring and maintaining VoIP phones
Working with local academy Technicians and providing 2nd‑line support for complex issues
Familiarising yourself with academy network infrastructure and documentation
Checking and maintaining server and network infrastructure according to HarrisNET best practice
Supporting on‑site infrastructure (physical/virtual servers, networking devices) to ensure availability and security
WHAT WE ARE LOOKING FOR
We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.
We would like to hear from you if you are:
A confident communicator at all levels, with excellent verbal and written communication skills
Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving
Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products
Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving
Able to react quickly and effectively to issues and opportunities
For a full job description and person specification, please download the Job Pack.
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
Excellent opportunities for continuous professional development and career progression
Annual performance and loyalty bonus
Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
Employee Assistance Programme for free and confidential advice
Cycle to work salary sacrifice scheme
Wide range of shopping, leisure, and travel discounts
20% off at Tapi Carpets, exclusive to Harris employees
Interest-free ICT and season ticket loans
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.