Job overview
An opportunity has arisen for the Service Manager for Croydon Home Treatment Team., based at The Bethlem Royal Hospital
The role involves managing Croydon's Home Treatment Service working closely with Inpatients, the Acute Referral Centre, Liaison and Community Teams to ensure early intervention in crisis and reduction in the reliance on bed based services for people in mental health crisis.
The Home Treatment Teams provide 7 day a week, crisis assessment and intensive home treatment to patients with the aim of preventing admission where possible or if admission is required, facilitating earlier discharge. The Service Manager post is Monday to Friday 9-5 with some flexibility required, including to facilitate face to face assessments, You will also be required to participate in the Trust wide on-call system and provide cover for colleagues across the crisis pathway when required.
The post holder will provide leadership within the borough for ensuring smooth interface working between services to ensure timely admission and discharge from hospital.
The post holder will provide line management and clinical & operational leadership to the team, working closely with the Consultant and Advanced Practitioners to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated clinical, operational, quality and financial outcomes are achieved.
Please see attached JD
Main duties of the job
To provide demonstrable assurance that the resources available achieve efficiencies, reduction of waste and improvements in clinical quality.
To measure outcomes to demonstrate achievements against care pathway standards.
To promote the engagement of carers and families in the care pathway.
Responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attainment of performance targets within service lines.
To work in partnership with housing providers, faith organisations day centre staff, outreach teams and other agencies providing support to the client group
For further details, please see attached JD.
Working for our organisation
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
1. Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
2. Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
3. Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
4. Car lease, our staff benefits from competitive deals to lease cars
5. Accommodation, our staff benefits fromkeyworker housing available which is available on selected sites
6. NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
7. Counselling services
8. Wellbeing events
9. Long service awards
10. Cycle to work scheme
11. Season ticket loan
12. Childcare vouchers
13. Staff restaurants
Detailed job description and main responsibilities
Financial performance
To ensure the delivery of service within the resources available whilst maintaining the quality of service provision
To identify commercial opportunities within the clinical service and seek to achieve income Leadership
To support the development of a culture that promotes leadership through coaching
To line manage and performance manage team leaders/managers in accordance with Trust standards and protocols
To assist in recruiting, motivating, training, developing and retaining appropriate staff enabling them to have the skills, expertise and discretion to function effectively in their roles
Provide demonstrable assurance that staff have the appropriate skills and competence to deliver high quality care
To demonstrate clinical competence and role model effective clinical care delivery
To recruit/develop team leaders/managers who meet the organisational standards and measure performance against leadership and management competencies adopted by the Trust
To be a visible leader and be accessible to clinical staff, services users and carers.
To deputise for the General Manager as required.
For further details, please see attached JD.
Person specification
Qualifications
Essential criteria
14. Recognised Professional Qualification in Health or Social Work. (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
15. Educated to Degree Level
16. Extensive post registration development
Desirable criteria
17. Masters degree in mental health field, MBA/relevant discipline.
18. Management course or relevant evidenced CPD
Experience
Essential criteria
19. Relevant clinical and operational experience in MH services
20. Experience of managing budgets and resources effectively
21. Experience of managing multi-disciplinary teams and ensuring workforce support, supervisionand competency
22. Experience at senior management/clinical level collaborating and working to impove service delivery,
23. Experience of managing./monitoring performance
Desirable criteria
24. Experience of managing urgent care and flow functions
25. Experience of working closely with acute care and other urgent care partners
26. Experience of participating in Quality Improvement, transformation and/or research projects
Knowledge / Skills
Essential criteria
27. Knowledge of the current policy context and the implications for mental health workforce, MDT working and trauma informed care
28. Knowledge and understanding of processes and policies related to quality and safety
29. Working knowledge of relevant legislation and policies associated with Mental Health Care
30. Able to negotiate and influence in order to achieve objectives without direct line management
31. Able to work rapidly and responsively as required for urgent care functions
Desirable criteria
32. Awareness of evidence-based practice in specialist clinical services
33. Able to work on several projects simultaneously using project management skills