Contracts Manager
Are you a proactive and people-focused professional with a passion for delivering outstanding service? We are seeking an experienced Contracts Manager to lead the successful delivery of contracts across our large customer portfolio across Berkshire.
About the Role:
As a Contracts Manager, you will be responsible for ensuring that our service delivery consistently meets high standards of cleanliness, health and safety, and customer satisfaction. Your role will involve close liaison with clients and site teams, as well as managing staff performance and ensuring compliance with operational procedures.
Key Responsibilities:
* Conduct regular site audits and client meetings to ensure service quality and customer satisfaction
* Maintain consistent and proactive communication with clients and site teams
* Oversee recruitment, induction, and management of cleaning staff across multiple sites
* Ensure all health and safety regulations are adhered to at all locations
* Plan and facilitate regular training sessions for site operatives
* Monitor staff performance and address any issues proactively and professionally
* Ensure appropriate stock levels of equipment, materials, and consumables at each site
* Manage staff rotas to ensure sites are fully staffed, including arranging cover for holidays and absences
* Complete fortnightly payroll submissions and associated administrative duties (e.g., holiday forms)
* Collaborate with the Operations Manager and Operations Director in regular strategy and performance meetings
* Take on additional tasks and responsibilities as directed by senior management
Skills & Experience Required:
* Proven experience in a similar role, ideally within the cleaning or facilities management industry
* Strong leadership and people management skills
* Excellent communication and interpersonal abilities
* High attention to detail and commitment to delivering quality service
* Ability to multitask and manage time effectively in a fast-paced environment
* Solid understanding of health and safety compliance
* Confident with IT systems and basic payroll/HR processes