Enterprise Client Success - Strategic Account Leadership
Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting‑edge technology. As a trusted partner to some of the UK’s most recognisable brands, we are on a mission to simplify HR and make it more impactful.
We’re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for a qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we’d love to hear from you.
Role at a Glance
HR Senior Customer Success Manager
Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
£50,454 – £65,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More
Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday
Reporting to: Customer Success Director
Company: Leading Provider of HR Tech, Consulting and Advisory Services
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More
Your Background / Skills
HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management
Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable
Opportunity
As an HR Senior Customer Success Manager, you’ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long‑term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience.
You’ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes.
Ideal Backgrounds
* HR SaaS / HR / ER technology customer success
* HR professional services supporting enterprise organisations
* Senior HR or HRBP-level experience within large enterprise environments
* Employee relations exposure would be particularly valuable
Where You’ll Add Value
* Acting as a trusted advisor and strategic partner to enterprise customers
* Building long‑term relationships that drive customer satisfaction and retention
* Leading renewal and retention strategies across key customer accounts
* Identifying upsell and cross‑sell opportunities within existing accounts
* Supporting Customer Success Managers through coaching and leadership
* Collaborating with Product, Sales, Marketing and Support teams
* Helping customers optimise HR and employee relations processes through technology
* Supporting strong commercial governance across contracts and renewals
* Using data, reporting and customer insights to guide strategic decisions
* Maintaining accurate records and customer engagement activity within HubSpot
About You
* Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments
* CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable
* Strong understanding of HR operations and employee relations processes
* Background within HR SaaS is highly desirable
* Alternatively experience within HR consultancy / professional services environments
* Or senior HR / HRBP-level experience within enterprise organisations
* Excellent communication, influencing and stakeholder management skills
* Commercially aware with strong relationship‑building capability
* Proactive, organised and customer‑focused approach
* Strong presentation and strategic account management skills
* Comfortable managing multiple priorities within a fast‑paced environment
* Ability to interpret data and deliver actionable insights
What’s on Offer
* Life assurance
* Pension
* Holiday purchase scheme
* Volunteering days
* Long service awards
* Contribution towards professional qualifications
* Contribution towards membership fees
* Employee assistance programme
* Health cashback plan
* Flexible working environment
* Opportunity to work with major UK enterprise brands
If you’re excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK’s leading HR technology businesses, we’d love to hear from you. Apply today and help shape the future of HR.
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