Job Description
As a Customer Team Leader, you will be responsible for managing the store team, coaching and supervising our Customer Team Members, deputising for the Store Manager, and delivering great customer service.
Key Responsibilities:
* Manage the store team to ensure excellent customer service and high levels of productivity.
* Coach and supervise Customer Team Members to help them achieve their full potential.
* Deputise for the Store Manager as required, ensuring the smooth running of the store.
* Develop and implement plans to improve customer satisfaction and loyalty.
* Work closely with the Store Manager to achieve sales targets and improve profitability.
* Manage and maintain accurate records and reports as required.
Required Skills and Qualifications
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Benefits
* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro rata for part time colleagues).
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rota shared three weeks in advance and accessible on your phone.
* Cycle-to-work scheme.
Inclusive Culture
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.