We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone! Employee Benefits: • Tronc / Service charge (Food & Beverage Departments only) • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards Key Attributes Immaculate personal presentations and standards Attention to detail and the ability to forward think Strong Team Player Can remain calm under pressure and smile even in the toughest situations Role & Responsibilities: To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience To ensure all complaints are minimised and handles professionally as in accordance with our policies To supervise & manage the Restaurant team in line with company policies and manuals Work with the Food and Beverage Manager, Operations Manager and General Manager to maximise sales performance and achieve sales in line with targets Ensure effective control of stock and staff costs. To follow all hotel policies as outlined in your training manual: Ensure service of food and drinks is done quickly and efficiently, meeting our standards Ensure your team are trained and effective in their roles Ensure menu training is carried out as per release of new menus Ensure that relevant admin is carried out within department to meet business needs Ensure that you are employing relevant staff for the department and following correct recruitment and induction procedures. Keep up to date with current promotions and new products Make guests aware of offers on our great food and drink range To assist in any function or events set ups in accordance with procedures To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales. To observe and comply with cleaning rotas, health and safety, food and hygiene regulations To ensure service meets the standards to maintain and achieve relevant awards Ensure high standards of financial and reporting diligence in accordance with company policy To ensure good working relationship with all other departments and communicate information throughout the hotel. To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid. All other duties as required