Pensions Technician (Hybrid, London)
Salary: Up to £55,000 (depending on experience)
Location: London with up to 3 days working from home
Contract: Permanent, full-time (35 hours per week)
An opportunity has arisen for a Technical Operations Lead to join an in-house pensions technical team. This role focuses on providing technical expertise across operational pensions matters, including legislation, scheme rules, and complex casework.
You’ll work closely with senior stakeholders and internal teams to ensure operational processes remain compliant and effective, while also supporting decision-making with clear technical guidance.
This role would suit an experienced Senior Pensions Administrator looking to move into a more technical and strategic position, or someone already in a technical role seeking broader responsibility and team leadership exposure.
Key responsibilities:
* Respond to scheme rules, legislative, and operational queries from internal teams and participating employers
* Investigate complex member cases and provide technical guidance
* Handle and draft responses to IDRP complaints
* Manage regulatory reporting, including Scheme Returns and HMRC event reporting
* Monitor pensions legislation and ensure operational compliance, supporting implementation of changes
* Support employer onboarding and exits from a pensions perspective
* Oversee and review work completed by technical team members
* Manage monthly technical operational processes
* Line manage and develop a Technical Analyst
About you:
* At least 5 years’ experience in DB or DC pensions administration
* Strong knowledge of pensions legislation and regulatory requirements
* Experience dealing with complex technical queries and casework
* Ability to interpret legislation and assess operational impact
* Strong organisational skills with the ability to manage competing priorities
* Confident communicator, able to engage with a range of stakeholders
* Comfortable working independently and within a small team
Desirable:
* PMI qualification (or equivalent)
* Degree-level education (or equivalent experience)
* Project management qualification (e.g. Prince2)